Returns-islandfilesTasmania

We will gladly accept the return of item(s) within 14 days from delivery of your order, given the item(s) meet the following conditions:

• The item(s) is used/unworn;
• The item(s) is in original conditions including tags;
• A copy of order confirmation and Packing slip is included;

Please note: We do not offer refunds or exchanges for:

• Change of mind
• Ordering the wrong size
• Ordering the wrong colour
• Ordering the wrong product
• Exchanges for incorrect size selection are generally not available.
• Orders cannot be cancelled or amend after your order has been placed.
• Accidental purchases
• Incorrect shipping address
• Refused deliveries
• Personal preference after delivery

Please review all product information carefully before placing your order.

Minor colour variations caused by different screen displays, lighting conditions, or normal manufacturing tolerances are not considered defects.

Please note that water bottles cannot be returned for hygiene and safety reasons.

If your order arrives:

• Damaged
• Defective
• Misprinted
• Incorrectly manufactured
• Significantly different from the item ordered

Please contact us within 14 days from delivery.

To help us investigate your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• Photographs of the packaging (if applicable)

Once reviewed, we may offer:

• A replacement item
• A refund
• Store credit

at our discretion and subject to supplier approval.

Manufacturing Variations

Minor variations may occur due to the custom production process.

These may include:

• Slight colour differences between screen displays and printed products
• Minor print placement variations
• Small differences in garment measurements
• Natural variations between production batches

Such variations are not considered defects and do not qualify for refunds or replacements.

Customers will be responsible for any shipping and handling charges for any Domestic or International online returns.

If your order is:

• Lost
• Significantly delayed
• Damaged during transit

Please contact us as soon as possible.

We will work with our fulfilment partners and shipping providers to investigate the issue and determine an appropriate resolution.

Depending on the circumstances, solutions may include:

• Replacement
• Refund
• Store credit

Delivery Delays

We are not responsible for delays caused by circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Customs inspections
• Carrier disruptions
• Industrial action
• Public holidays
• Government restrictions
• High seasonal demand

International orders may be subject to:

• Import duties
• Customs fees
• Local taxes
• Clearance charges

These charges are the responsibility of the customer.

Island Files Tasmania is not responsible for customs-related delays or fees.